New Wal-Mart service to speed up returns

11 October, 2017, 00:26 | Author: Lester Mason
  • Wal-Mart’s new app-based returns process will expand to include in-store purchases early next year Eckert said

Walmart will launch Mobile Express Returns in early November to more than 4,700 retail locations. Chances are you're still there.

The new Mobile Express Returns process for items bought at Walmart.com will start with a customer using the the store's mobile app.

Once there, they simply scan a QR code on a card reader using their phone's Walmart app and hand over the item. The company is introducing a new in-store returns service that will speed up the return process for the item sold and shipped by Walmart.com. The company has said it will handle returns in 35 or less.

Eckert also said that under the new return policy, customers would be able to get a refund right away, while the store no longer has to bother with processing a damaged or defective return. That likely reassured investors who watched Walmart sacrifice profits for a couple of years as it gave workers raises and invested heavily in e-commerce to better compete online and in stores.

Return of item at Wal-Mart will roughly take five minutes, but according to senior vice president of Wal-Mart Services and Digital Acceleration, the discount retailer is not prepared to drop that to 30 seconds.

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The new experience will "make returning an item fast, easy - and maybe even a little enjoyable", as stated in a press release released by Walmart announcing the new process.

The improvement has been designed with Wal-Mart's overall strategy of boosting its ecommerce presence in mind, with the idea that simplifying returns procedures will make customers more inclined to shop online.

Wal-Mart has "unmatched physical resources, including stores and supply chain, and in the process is providing consumers with a compelling online alternative to Amazon", he said.

Refunds will be credited to the customer's payment account as soon as the next day. It will initially be available for household items like shampoo but will eventually expand to other items over time.

In September, Walmart announced it is testing a service that delivers groceries straight to customers' fridges when they're not home. The Bentonville, Ark. -based company will also develop fewer than 10 grocery-store-sized Neighborhood Markets, which have been a key driver of growth in recent years - and a bulwark against the encroachment of German discounters Aldi and Lidl.

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